Can I return a product?

If you are ever less than completely satisfied with a product purchased from PotteryAttic.com, you may return it for a replacement (if the item is still available) or a full refund within 15 days. Pottery Attic will pay return shipping costs for a product that arrives broken or damaged, or is defective in any way, is a duplicate of a product already ordered and received, or is not the product that was ordered. Simply call Customer Service at 281.236.2038, 8:30am - 5pm ET Monday - Friday and request a postage-paid return label. You are responsible for return shipping costs if the product is no longer needed or desired or if the wrong product was ordered.

Does anyone else see the information that I provide to Pottery Attic

We respect our customer's privacy. No customer information is made available to outside companies without the customer's consent. Information gathered online is used solely for the purpose of personalizing product information on Pottery Attic.

Does Pottery Attic "cookie"?

Yes, you will receive a "cookie" when you enter our site. This cookie allows the site's features to run smoothly. This small piece of text (a few bytes) is stored on your computer. The cookie does not reveal your identity or email address or harm your computer. If you choose to register this information later, that's your choice. The cookie is used to restore session information. The only information contained in the cookie is your session ID; no personally identifiable information is stored nor transmitted in the cookie.

How can the estimated Import Fees Deposit differ from the actual import duties and fees payable?

Customs regulations and tax rates applicable to certain goods may change. Also, customs officials in various countries and regions may differ on the proper classification of goods.

How do I search for a product?

If you're looking for a particular product or type of product, enter a word, phrase, or item number into the search box at the upper-right corner of the screen and click "Go" - the site will return all matching products. You can also browse our product assortment using the category links at the top of the page

How do I track my online, phone/fax or mail?

To check the status at any time, go to Order Status, accessible from the top of any page

How do you estimate the amount of the Import Fees Deposit?

We use third-party software to determine the duties, taxes, and fees associated with each item in the order for the destination country selected during the checkout process.

What if I don't want to place an order via your Website?

You can also order via telephone, Monday - Friday, 8:00 am - 5:00 pm (excluding holiday's) Central Standard Time at 281.236.2038

What if the actual Import Fees are less than the Import Fees Deposit I was charged?

If the actual Import Fees (paid by carrier on behalf of the recipient to the customs and tax jurisdiction of the destination country) are less than the Import Fees Deposit PotteryAttic.com estimated, we will automatically refund the difference to the payment method you used for the order. We will send you a notification e-mail to confirm the amount of the refund.

What if the actual Import Fees are more than the Import Fees Deposit I was charged?

You will not be charged any additional fees if the actual Import Fees exceed the Import Fees Deposit we estimated.

What is a "cookie"?

A cookie is a text file saved to your computer's hard drive. The text file contains small pieces of data sent by a web server and stored on your computer when you visit certain websites. Your browser can "read" this information when you visit the site again. A cookie cannot access your computer files or hard drive.

What is the worst thing that could happen?

Under the Fair Credit Billing Act, your bank can not hold you liable for more than $50.00 of fraudulent charges. If it is evident that your card was compromised as a result of a transaction with Pottery Attic.com, we will reimburse you for the liability, up to $50.00.

When will my order be delivered?

Order was placed on: May 5th.

Pre-shipment lead time: 1 to 2 business days

Shipping time: 1 to 3 business days

Total delivery time: 2 to 5 business days

* Please note that Saturday, Sunday and

Holidays are not business days.

SHIPPING METHOD: UPS GROUND DELIVERY.  International Orders may ship using US Postal Service Priority Mail International

Which part of Pottery Attic's Web site is secure?

Both the final Checkout process and the Registration area are secure.